FREQUENTLY ASKED QUESTIONS
Find answers to common questions about our services, billing, technical features, and support.
Our system is fully automated. Your server will be provisioned and ready to play within minutes after your payment is confirmed. You'll receive an email with all the access details instantly.
We maintain a global network with locations in North America and Europe. You can select your preferred location during checkout to ensure the lowest latency for you and your players.
Yes, we provide support exclusively via Discord tickets. Our team is ready to assist you with any issues you may encounter through our Discord community.
We strive for 99.9% network uptime to ensure your server is always online and accessible for your players.
Yes, you have full control. You can easily install mods and plugins using our 1-click installer in the game panel. For custom mods, you have full SFTP access to upload any files you need.
Yes, all our servers come with enterprise-grade DDoS protection included at no extra cost. Our protection detects and mitigates attacks automatically, ensuring your server stays online even during large-scale attacks.
We use high-performance hardware tailored for gaming workloads. Our nodes are powered by the latest Ryzen and Intel processors, DDR4/DDR5 RAM, and NVMe SSDs to ensure lag-free gameplay and fast load times.
No, we do not support custom domains at this time. You will be provided with a free subdomain for your server.
Yes, every server plan comes with a free MySQL database which you can create and manage directly from the game panel.
We accept all major credit and debit cards (Visa, Mastercard, Amex) as well as PayPal. We also support various regional payment methods depending on your location. All transactions are secure and encrypted.
Yes, you can upgrade or downgrade your server plan at any time through the billing area. Upgrades are instant, and you'll only pay the prorated difference for the remainder of your billing cycle.
No, we do not offer refunds. All sales are final. Please ensure you select the correct plan before purchasing.
No, there are no hidden fees. The price you see at checkout is the price you pay. We believe in transparent pricing.